Frequently Asked Questions (FAQ)
Orders & Shipping
Q: How long does shipping take?
A:
- USA: 3–5 business days
- International: 7–14 business days (customs may cause delays)
Q: Can I track my order?
A: Yes, you’ll receive a tracking number via email once your order ships.
Q: What shipping methods are available?
A:
- Standard Shipping: Free for orders over $100 (USA)
- Express Shipping: $15 (USA), $25 (International)
Returns & Exchanges
Q: What is your return policy?
A:
- 14-day return window (unworn, tags attached)
- Refunds processed within 5 business days
- Original shipping fees non-refundable
Q: How do I start a return?
A:
- Log in to your account
- Select “Request Return”
- Follow the instructions
Q: Are sale items returnable?
A: Final sale items cannot be returned (marked at checkout).
Products & Sizing
Q: How do I choose the right size?
A: Refer to our size guide on each product page.
Q: Are your products ethically made?
A: Yes, we prioritize sustainable materials and fair labor practices.
Q: Can I get a sample of the fabric?
A: Fabric swatches are available for select items—contact us via your account.
Payments & Discounts
Q: What payment methods do you accept?
A:
- Credit/Debit Cards
- PayPal
- Apple Pay
Q: Can I use multiple discount codes?
A: No, only one promo code per order.
Account & Support
Q: How do I reset my password?
A: Click “Forgot Password” on the login page.
Q: How do I contact customer service?
A: Use the Help Center in your account for faster responses.